Willits Wildlife Rehab Team

Help Desks/Support Desks are the central area for end user support. Being able to meet and exceed customer expectations requires ongoing evaluation of the Help Desk/Service Desk. Add the Wireless Telecom help desk or service desk to this complexity and the task can seem overwhelming. So how should you be assessing your Help Desk/Service Desk and should you outsource?

What is a Help Desk or Service Desk?

According to the Wikipedia, Help Desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. A Service Desk is defined as a primary IT capability called for in IT Service Management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact (”SPOC”) to meet the communications needs of both Users and IT and to satisfy both Customer and IT Provider objectives.

What are best practices for monitoring the efficiencies and performance of a Help Desk/Service Desk?

AOTMP indicates that providing support alone to the wireless user base does not ensure an effective help desk. Key metrics should be identified and monitored such as resolution and satisfaction. Without these key metrics in place, it is more difficult for the enterprise to make informed decisions for increased efficiency and effectiveness.

The following information will help establish the efficiencies and performance tracking necessary to provide performance goals and accountability assignments for that goal attainment.

KPIs or Key Performance Indicators – This includes the ability to track and trend performance, identify, diagnose, and correct performance problems, and to establish performance goals and assign accountability for achieving the goals. Below is a list of the top five that should be tracked for the highest performance and accountability:

Cost per call or contact (foundation metric)

• Customer Satisfaction (foundation metric)
• First Call Resolution Rate (FCR – biggest driver of customer satisfaction)
• Employee Satisfaction (this is important for lower turnover, lower absenteeism, lower handle times and higher FCRs)
• Overall Help Desk/Service Desk/Call Center Performance

By utilizing these 5 KPIs, you will not only more effectively measure your performance, but will also enable you to:

• Track your performance and trend over time
• Benchmark your performance against your peers
• Develop actions to improve performance
• Identify not only strengths but weaknesses
• Identify and understand underlying drivers of performance gaps
• Establish performance goals for both the individuals and the entire group as a whole

Wireless Help Desk/Service Desk

In the wireless environment, if you haven’t implemented standardization of Carriers, Devices, Platforms, and Applications, huge demands are made on your existing Help Desk/Service Desk.

Based on research by AOTMP, depending on the vertical industry, there are between 38 and 303 wireless help desk tickets per month per 1,000 wireless users. With 1,000 Smart Devices and assuming one application is installed on those devices, you can expect an FTE requirement of 1.09. For each additional application that is installed on those 1,000 devices, you can expect FTE requirements to increase by approximately .17″. The median salary for a Help Desk FTE in the United States is $44,458.

For a company with 2,000 wireless users and 3 applications loaded on the devices, you would need a support staff of 2.52 FTE. Annual salaries for the support staff would equal $112,034.00. Monthly salaries would equal $9,336.18. For these 2,000 users, you could expect between 76 and 606 transactions per month which equals $245 to $30 cost per transaction.

Outsourcing Wireless Help Desk/Service Desk

According to AOTMP research, 91% of their respondents perform their wireless help desk activities internally. However, the overall satisfaction with who performs this activity was much higher for the outsourcing at 60% vs 50% for internal support and 35% satisfaction for the combination of internal and outsourced help desk/support desk.

Now armed with the appropriate KPIs for monitoring the help desk/service desk and the associated expenses for the wireless support portion, does it make more sense to outsource this to the experts? An organization supporting a multitude of different devices and applications without properly trained staff increases the number of help desk tickets which may cause the issue resolution time to increase. This elevated resolution time will have a negative impact on the success of your Help Desk/Service Desk.

Do you currently have 24×7 mobile device support? Is your support staff specifically trained to handle mobile device issues? If you answered no to either question, you may want to consider outsourcing.

The decision to outsource your wireless help desk/service desk or maintain internally will be greatly determined by your staff and your wireless users. Whatever the end result, ensure that KPIs are instituted and maintained for your wireless help desk/service desk.

An independent study in 2001 stated, “mowing the lawn does the same amount of damage as driving about 100 miles in a car.” That does not include those who use 2-stroke weed eaters as lawn mowers on steep slopes, ditches, and saturated ground. The hybrid remote control lawn mower, such as the Southern RobotX SRX22T, allows lawn care professionals to increase productivity in those situations, while at the same time, reducing fuel consumption. The hybrid power system on these mowers reduce fuel consumption by 40%, in addition to keeping the battery charged during use. The lawn care professional usually don’t care about the M.P.G. on his mowing equipment. But, by giving them an alternative to 6 or 8 ozone eating weed eaters on slopes up to 70 degrees, they are able to increase productivity by using commercial grade green technology. It is a win-win situation for the environment, as well as the lawn care professional.

Another win-win situation is on the residential side of things. The residential models are benifiting the elderly and/or disabled people who, due to the physical demands of traditional lawn equipment, usually resort to having someone else take care of their lawn. Unlike most of us, a lot of elderly really do enjoy yard-work. And now, by using green technology, they are able to rekindle their passion for yard-work.

The practicallity of the hybrid remote control lawn mower is what sets it aside from the other, more environmentally friendly, mowers on the market today. The all electric push mowers are great for the environment, but have to use a 12″ fragile cutting blade due to the lack of power in the DC electric motor. The fully robotic mowers are also very environmentally friendly. They are not practical on most lawns, either. Not only do they use the same fragile blades, but you have to bury a wire, similar to the invisable dog fence, around the perimiter of the lawn. Slopes over 20 degrees are not recommended for the fully robotic mowers. However, if your lawn is less than 10,000 sq. ft., and you don’t mind changing blades ever-so-often and burying a wire around the perimiter; the all electric mower is the environmentally minded choice. The hybrid remote control lawn mowers have the perfect balance between being environmentally friendly and practical for most lawns.

Many of us know that the planet we live in is beautiful, but the impact of mankind has been devastating in the last decades. With the progress we made in every domain, there has also been an increase in the wastes we create, which in turn harm our planet. While many seek personal gain, they tend to forget that if we continue this process of destruction, we won’t have a planet to inhabit.

There are many people that get involved in the process of making life less hazardous to our planet, while others engage in reminding the ones who hurt the planet that what they are doing is wrong. Perhaps you, as a person believe that this process is time consuming, and considering your busy schedule, it would be damn near impossible to engage in such a process.

I am not here to lecture you on how you can join demonstrations outside factories so they will lower their harmful activities, but there are some things you can do. Even though many think that one person cannot make a difference, they are completely wrong. If any of us would consider spreading a behavior that prioritizes doing the right thing, then the results would be staggering.

The first step you can make is making a visual statement about this aspect. Now don’t think that I am saying you should wear a “Stop pollution” shirt round-the-clock, because if you work in an office, the next day you would be fired, because the attire doesn’t suit company rules. You should think about wearing a piece of eco jewelry that can make a powerful statement to those around you.

Eco jewelry doesn’t imply moving the “Stop pollution” statement from your clothing items to the jewelry around your neck. It can be a wonderfully handcrafted piece that can represent our planet and the fight to keep the surrounding environment safe, without the opulent inscription and catchy statements. It can even complement your attire, business or otherwise.

In order to keep you from scratching your head, wondering what I am talking about, you should visit the website ka-gold-jewelry.com. Here you will see the beautiful piece of eco jewelry created by the cosmic jewelry artist David Weitzman.

The design of the eco jewelry pendant is meant to remind us about the importance of something greater than ourselves, that we need the planet we inhabit to be balanced and to function properly, otherwise we are all doomed. One look at this pendant and you will see that it is a breathtaking piece of art that can also make a powerful statement to others.

The design also encompasses a Hebrew inscription that means “Change it”. It is meant to remind us that one person can make a difference, one step at a time, one day at a time. If you help one person, then that person can help others in turn and so on, which will lead to better behavior and a better place to live. And all of it can start with a simple piece of eco jewelry.

In order to help others who are engaged in this epic battle against the destruction and devastation of our planet’s resources, all the profits that are made from the sales of eco jewelry pendants will be donated to the organizations of this nature.

“Dirty Thar Coal Versus Environment Friendly Kalabagh Dam in Pakistan.”

• It is very strange to note that present Government of Pakistan is advocating for Air Polluting Thar Coal Project Versus Environmental Friendly Kalabagh Dam.

• Kalabagh dam which will increase the water resources of the country is being opposed while Thar coal project, which will consume huge amount of water and will contaminate all water, air and land resources of Pakistan is being advocated by the government.
• Clean electricity produced by Kalabagh dam will be available to every citizen of the country while Thar coal project will pollute all water, air and land resources of not only of Pakistan but also of neighbouring countries like India and China.
• Thar coal will effect each and every living organism while environment friendly Kalabagh will not only store water for the cultivation of land , but also will produce clean energy without carbon emmision, by that electricity it will be possible to pump out under ground water which will also increase water resources and will store water for cultivation of land, Kalabagh Dam will increase wet land for fisheries, will increase green land which will be helpful in decreasing environmental carbon dioxide produce by coal and other fuels and will control flooding and erosion of land and will save lives and lands of people.
• Coal is one of the most polluting sources of energy available, jeopardizing our health and our environment. While Kalabagh Dam will have multiple advantages and will act as clean electricity power house, Sweet water reservoir and floods controller all these things will improve fertility of lands, will reduce poverty and will increase food production.

The Effects of Coal on the Environment.

Coal as a source of energy is probably the most environmentally damaging of

all the traditional sources of energy.

• One must keep in mind that a typical power coal plant generates 3 million tons of CO2 or 17 tons of carbon per megawatt and draws about 2.3 billion gallons of water per annum from nearby source while on land coal produces mercury which not only renders water useless for human consumption but also for irrigation purpose as well.
  * “Coal Power in a Warming World” by Barbara Freese et al, published by the Union of Concerned Scientists in October 2008 states that “The underground mining of coal is a dangerous profession, and underground and surface mining are both highly damaging to landscapes, water supplies, and ecosystems”.

* The Natural Resources Defense Council paper entitled “Coal in a Changing Climate”, issued in February 2007 claims that “Coal mining—and particularly surface or strip mining—poses one of the most significant threats to terrestrial habitats in the United States.”

* Figures from “Key World Energy Statistics: 2008? show that coal is responsible for 42% of the world’s carbon dioxide emissions.

* “Coal in a Changing Climate” shows that coal produces large amounts of airborne toxic chemicals, including sulfur dioxide, mercury, nitrous oxides, arsenic and lead.

• Coal is a highly polluting energy source. It emits much more carbon per unit of energy than oil, and natural gas. CO2 represents the major portion of greenhouse gases. It is, therefore, one of the leading contributors to climate change.
• From mine to sky, from extraction to combustion — coal pollutes every step of the way. The huge environmental and social costs associated with coal usage make it an expensive option for developing countries.
• Coal mining is responsible for acid drainage from coal mines, polluting rivers and streams, to the release of mercury and other toxins when it is burned, as well as climate-destroying gases and fine particulates that wreak havoc on human health, COAL is unquestionably, a DIRTY BUSINESS.

South Asia.

On one side China and India are planning to curb the Carbon emission by curbing the use of oil, coal and other fossil fuels, and Bangladesh and Maldives are crying for taking measures against rise of seas due to global warming and melting of glaciers and on other side Government of Pakistan is planning to use Thar coal which will not only cause global warming but also pollute the whole environment of South Asia but in fact will endanger the life of 3 Billion peoples living in China, India, Kashmir, Northern areas, NWFP, PUNJAB and Sindh, as the direction of smoke and dangerous gases will be from east to north west of Pakistan. And people of these areas will suffer from respiratory diseases such as Asthma, Bronchitis, Cardiovascular diseases and cancer, and people of these areas will suffer from dangers and adverse effects of smoking without smoking the cigarettes.

Government of Pakistan is leaving no stone unturned for sinking delta dwellers people of Bangladesh and Island dweller people of Maldives under sea by wasting about 10 Million Acres feet water of River Indus from the catchments area of whole of Pakistan in the sea and is not preserving and storing that water in dams like Kalabagh and Basha, on one side people of Pakistan are suffering from acute wastage of water and electricity and on other side Government is wasting sweet water in the sea which is not only causing sea rise and erosion of coastal land for whole of subcontinent, including Bangladesh and Maldives but is also harmful for saline habitat fishes and saline and sea plants like Mangroves

Already Polluted Atmosphere of South Asia.

South Asia is already suffering from the adverse effects of Brown cloud(Accumulation of Dirty gases in upper atmosphere of Subcontinent and is having negative effects on the health of population of India and Pakistan , Moreover there is already shortage of Ozone gas in the upper atmosphere of South Asia, due to which people of South Asia (India, Pakistan, Bangladesh and Sri Lanka ) are not having perfect healthy bodies as compared to other races of the world, .In view of such a bad condition of atmosphere burning the coal is just like to throw the people of Pakistan into valley of death, where as there already so many poor workers are daily dying in the coal mines of Balouchistan, but no one is having any care about those poor workers.

There are a number of adverse environmental effects of coal mining and burning, especially the glaciers of the Himalayas, Karakoram, Hindukush and Pamir ranges in Gilgit-Baltistan contribute significantly to the stream flow of the Indus Basin. More significantly, during the dry season these glaciers become the system’s only source. Impacts due to climate change on these glaciers have been studied in recent decades and vivid fluctuation of water flow in the Indus River Basin System has been reported.

Conclusion:

Due to flow of toxic gases and smoke from Thar Coal towards North and Western Pakistan, It is the responsibility of Jammu and Kashmir, Northern Areas, NWFP, Punjab and Sindh Governments to review the adverse effects of Thar coal as it is the matter of life and death of the people of these areas. As unhealthy environment due to smoke and toxic gases will destroy the beauty of land of Kashmir and Gilgit and Baltistan and will cause health problems such as cancer, asthma, bronchitis and other respiratory and genetic diseases due to environmental pollution in the people of Punjab, NWFP, Kashmir, Gilgit and Baltistan. Thar coal will destroy the fertility of land and will pollute the water resources of the country.

It is the responsibility of Governments of China ,India, Bangladesh, Maldives, Kashmir and Provinces of Pakistan to persuade Federal government of Pakistan not to use Dirty coal while many dams may be constructed for generation of clean energy in Pakistan like Kalabagh and Basha Dam, it is necessary as government of Pakistan is wasting its only Indus River sweet water( 10 Million Acres Feet Water )in the sea while on the other side common people of Pakistan are suffering from the thirst and hunger due to shortage of water and electricity.

Saving environment is very important issue today. But everyone is not conscious enough to save the environment that we are living in. Most of the companies working today are not so environmental friendly and don’t even bother to save our planet. In fact companies and mills are one of the causes of polluting the environment and selling products with harmful chemicals.

Lucky Group is the famous metal recycling company in Dubai which is always conscious in keeping the environment safe. The company follows high standards to maintain health and hygiene of its customers. It is not so easy to run an organization while keeping in mind the environmental issues. We have always come across cases where many companies have violated several rules and have spoiled the environment in many ways. But Lucky Group sets an example for many others to understand the importance of protecting the environment. At the same time company also makes a point to give quality products to its customers so that any type of health hazard does dot occur. The policies, practices and processes that take place in the company are formed in a way that they give maximum ecological benefits.

All the three companies of Lucky Group which are lucky alloys, lucky recycling and fortune metals follow a strict implementation of management system so that best quality products are supplied to their customers. The emphasis given on the quality and technically advanced equipments has earned the company an excellent reputation in the international market. Being environmentally active is another good feature of the company that makes it the first choice for the manufacturers around the globe.

Recently many terrifying disasters happened in the world: strong earthquakes hit Haiti, Chile, China, etc. one after another. Some may say it is normal for the movement of Earth’s crust, while how to explain the extreme weathers, whether serious draughts or heavy blizzards, happened frequently worldwide. These affairs increase people’s worries about environment. Are they the alarms from nature? As far as we know, now people’s activities impact the environment greatly and result in climate changes. The publicity of environment protection needs to be strengthened; we can start from us and let more people know the importance of protecting our earth. How can we, the common people, spread the knowledge of environment protection efficiently?

Please neglect those delicate paper brochures, because they aren’t environment-friendly; forget the flourishing advertisements on media, for they require many efforts. Comparatively, publicizing the knowledge through online quiz is a good choice for us, the common citizens. It can be the flexible and efficient way of environment education and publicity. We can make full use of the power of broad Internet and the interactivity of online quiz. People’s knowledge about environment protection can be tested and enriched. The success of an Earth Day quiz for publicity lies in the efficient feedback which will pop up and show the right way to do for the environment with detailed explanations, so we should focus on it. Then how should we create proper feedback?

Feedback in quizzes plays an important role in spreading environment protection through Earth Day quiz whose main purpose is not for test, but for information publicity. Thus, feedback should be informative, and attractive. Let’s see how to achieve the requirements.

First, please prepare sufficient materials about the Earth Day 2010 and environment situation. Questions are refined from various knowledge and information in this field, but if we want to make quiz takers know more about the details, feedback is the real repository to show useful tips and knowledge about environment. Throw away the dull words like “correct” or “wrong”. The feedback needed in Earth Day quizzes is informative and efficient in environment publicity. Therefore, informative feedback needs more preparation of environment knowledge.

For those complex questions, some detailed instructions will be in need. Then how can we show large quantity of feedback within a simple environment quiz? Hyperlinks can help us achieve this. There are countless specialized websites about the Earth, climate, sources, environment, protection activities, etc. Once the quiz is linked to these sites, this Earth Day quiz will become a knowledge base of environment protection. In addition, it is also wonderful to create a special page for more comprehensive messages. Some professional quiz makers call the space as “blank page” or “blank slide”, etc.

Apart from content, the way of showing feedback is also critical to great extent. Words are necessary in feedback, but plain words are not the best outlet and possibly they will make quiz takers bored. Don’t forget that we aim to attract more people to learn about environment protection. Have you ever thought of adding images and audio files, to the instruction? Multiform feedback will show information much better and more vividly. Quiz takers can gain knowledge from more sense organs impressively.

The above are some suggestions in adding efficient feedback to your Earth Day quiz. If you are not clear about how to add the feedback, you can take some quiz maker software like QuizCreator as a tool and its feedback feature is quite helpful and easy-to-use, or you can also turn to some online websites like ProProfs.com for some of the features.

Earth Day is a hot topic in each April. It must be more meaningful this year because we human beings have experienced too many tragedies resulting from environmental disruption. The prophecy of “the doomsday in 2012” causes some worries, even panic recently. Though it is still lack of scientific proofs to prove its rightness, the end of the World will come one day if we don’t act together to protect our mother planet. Your simple action will influence the fate of the Earth, and human beings.

We always create a soothing dental environment for every patient. Many people are scared of the dentist, so at Dr. Kreiner Family Dentistry, the staff and I do all we can to make patients feel relaxed and comfortable. This includes not only a happy atmosphere, but also relaxing neck pillows, places to lie down, and TV programs and DVDs on tap. Here, Dr. Kreiner talks about the details listed as following:

Firstly, my dental office seems not to be institutional in appearance. And it is set up in an addition to my actual house, which adds a family flavor and relaxing homey feel to the practice. My kids always walk into the practice and talk to me when they come home from school. And I have a 155-pound Newfoundland dog which often paces back and forth on the porch. So many patients see him and talk to him on the way to my office. All these provide us with a pleasant and informal atmosphere.

Secondly, the other characteristic which makes patients feel relaxed is water features in my office. My astrological sign is Cancer, so everything in my office is related to water. For instance, I have many pictures of water scenes hanging on the office’s walls. And I have a water fountain, so you can always hear water running. There are also a couple of little water gardens and a goldfish pond by the office front door with man-made steam and a waterfall. All these things make people feel comfortable.

Thirdly, there are televisions in each of the operating rooms for patients to watch. You can choose what you want to watch. For example, you can even watch a specific DVD or listen to some specific music.

Fourthly, patients who suffer from chronic neck pain or chronic back pain needn’t worry, as we offer contoured neck pillows, contoured back pillows and blankets for them to use. In short, we do everything we can to relieve your dental fears and dental phobias.

Our goal has always been to raise the standard of dental care, not just to meet it. And we always do everything we can to achieve this goal. When you come to visit us, you’ll find that we have a fun, soothing environment and we are a large relaxed family which is full of laughter. So don’t hesitate, come to schedule an appointment with us immediately.

The information in the article is not intended to substitute for the medical expertise and advice of your healthcare provider. We encourage you to discuss any decisions about treatment or care with an appropriate healthcare provider.

How much TV are we really watching?

If you are a male over 65 with a high school education, then the answer is… that you’re not reading this article because you are watching TV right now.

Big diesel trucks for sale are the trucks which are having huge dimension to serve the truck owners and also to the industries. These trucks are quite desperately required by any of the heavy production industries. But, due to some of the negligence of the big diesel trucks owners, the environment is affected badly. Let us have the systematic view of this care-taking article.

What are the big trucks?

Big trucks are defined by the Federal Government as the trucks which are having weight more than 8,500 pounds. The he Pickup trucks and many of the heavy duty trucks are included in this category.

Which are the care big trucks are missing?

The big trucks are missing many of the routine check up of the trucks; there is also the dirt in the engines which is forcing the toxic chemical pollution to get spread and above all, some of the big truck operators are missing the exhaust pollution control devices. Also the dirty engines emits dangerous diesel fumes which are dangerous as according to one survey around 125,000 Americans will suffer from multiple diseases including Cancer.

These missing deteriorating not only the truck engines but also causing many of the health problems in the people as well as creating big dangers for the environment.

What are the effects on the environment and health?

The pollution emitted by even a single in-disciplined big diesel trucks are similar to the pollution spread by 150 cars. They are the prime reasons of getting affected to Asthma and particulate soot. The smog-forming of Nitrogen Oxides are the most upcoming horror to entire world and to the environments. One of the most reliable studies of health is showing that the particle soot is shortening the lives and also they are causing 50,000 people every year in the world.

What are the solutions for preventing this mess?

The big diesel trucks needs to take care in those areas which are quite harmful to the human beings and also to the environments of the world. Also the regular check up, the routine following of the legal restrictions, the better engines with using Exhaust Pollution Control devices and also to take the moral responsibilities to the societies as well are the best solutions to get relief and relaxation from the truck operators and users.

So, these are some of the problems and solutions of big diesel trucks. It is strongly recommended that these standards must be followed religiously and should have restricted the big dangers of big diesel trucks for sale.

Perhaps the biggest product war on the modern consumer’s mind is the ongoing battle between Mac and PC. From developers’ conferences to television commercials, Microsoft and Apple are actively engaged in a constant tug of war for customer loyalty. Though most of us are familiar with this heavily popularized competition (the more silly aspects of which are making their way to YouTube memes), substantially fewer of us are likely to remember a time when a very different sort of format war was being waged: The war between VHS and Betamax. The period of time between the late 1970s and early 1980s saw intense competition between these two home video formats, with VHS eventually emerging as the winner.